ThruText Help Center

GetThru Newsletters 7

• 6.4.25 Introducing ThruText link tracking and ThruTalk past campaign targeting!
• 5.7.25 Bulk Send ThruText messages and clone ThruTalk campaigns!
• 4.15.25 ThruTalk and ThruText Campaign Creation Updates
• 1.6.25 GetThru January Updates and Texting Tips for 2025
• 11.21.24 Share your thoughts with us - November 2024

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GetThru Support 6

• GetThru Support
• Support for GetThru.app
• Submitting and Checking Tickets
• Chat for GetThru.app
• In-app Notifications in GetThru

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Account Management 5

• Accepting your invitation: NEW USERS
• Accepting your invitation: EXISTING USERS
• Editing Your User Profile
• Switching Between Organizations
• How to Reset Your Password

Troubleshooting for GetThru Users 3

• Browser Troubleshooting
• Troubleshooting Issues at Login/Signup
• GetThru Browser and Connection Requirements

Message Sending 9

• Sending Initial Messages
• Recommended & Saved Replies
• Self-Assigning Conversations for Texters
• Texting Hours
• Hiding Conversations

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Data Collection 3

• Survey Questions for Message Senders
• Opt Outs for Texters
• Provider Specific Opt Out Behavior

Video Guide 1

• Texting for Senders (ThruText Video)

Using ThruText 1

• Using ThruText on Your Phone or Tablet

Dashboard Navigation 4

• GetThru Sidebar Navigation
• Navigating the ThruTalk Admin Sidebar
• Navigating The ThruText Admin Sidebar
• Navigating The ThruText Admin Dashboard

Groups 7

• Uploading a Group
• Phone Number Verifications
• Group Size
• Groups Details Page
• Group Uploads: Troubleshooting for an Unknown Error

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Users 6

• Permission Levels
• Managing User Permission Levels
• Toggling the Permanent Invitation Link On and Off
• Invitations
• Account Owner

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GetThru Account Tools 5

• Custom Fields
• Usage Analytics
• Setting a Custom Voicemail Greeting
• Network Account Usage
• Dedicated Phone Numbers for US Accounts

Integrations 11

• VAN Integration Management
• Nightly S3 Export Delivery
• PDI Integration Guide - GetThru.app
• Getting Started with GetThru VAN Integrations
• Creating a Group from a VAN Imported List

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Resources for GetThru Admins 7

• GetThru Account Setup Guides
• GetThru Glossaries
• Getting Started With GetThru
• Hide Your Contacts' Phone Numbers
• Download Protection Error

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GetThru Video Guides 5

• How to Create a Group (GetThru Video)
• How to Invite Users and Manage Permissions (GetThru Video)
• How to Export Your GetThru Data (GetThru Video)
• How to Create Custom Fields (GetThru Video)
• How to Import a VAN List (GetThru Video)

GetThru Centro de Ayuda 22

• Aceptación de su invitación: NUEVOS USUARIOS
• Aceptación de su invitación: USUARIOS ACTUALES
• Edición de su perfil de usuario
• Cambiar de organización
• Resolución de problemas en el acceso/registro

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Know Your Customer (KYC) in the United Kingdom 2

• Know Your Customer (KYC) in the United Kingdom
• Dedicated Phone Numbers for UK Accounts

GetThru Pricing Information 4

• ThruText Pricing Guide
• ThruTalk Pricing Guide
• Using Method to View Billing Details
• Using Our Cost Calculator

ThruText Video Guides 8

• How to Launch a Texting Campaign (ThruText Video)
• How to Target a Texting Campaign (ThruText Video)
• How To Reassign Conversations (ThruText Video)
• How to View Conversations and Cleanup Campaigns (ThruText Video)
• How to Export Your Texting Data (ThruText Video)

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10DLC Requirements 17

• What is 10DLC?
• 10DLC HelpDesk Links
• Brand Registration Page
• Campaign Verify
• 10DLC Registration for Multi-Entity Accounts

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Resources for ThruText Admins 10

• Editing an Initial Message in an Active Campaign
• Text Message Segments
• Followup Messages in ThruText
• Initial Message Sending Window
• Using ThruText Custom Fields

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ThruText Campaigns 14

• ThruText Campaign Analytics
• Pre-Launch ThruText Campaigns
• ThruText Campaign Index
• ThruText Campaign Details Page
• Campaign Navigation Menu

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ThruText Tools 5

• Opt Out Message
• Opt Out Management
• Global Recommended Replies
• Setting Up Self Assignment
• Global Survey Questions

ThruText Exports 7

• ThruText Campaign Exports
• Account-Level ThruText Exports
• ThruText Export Types
• Tag Reports
• Historical Data

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ThruText Conversations 7

• Text Messaging Best Practices
• Conversation Management in the Admin Messenger
• Tips & Tricks for Multi-language Texting
• Reassigning Conversations from the Admin Messenger
• Sending Types Information for Admins

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MMS in ThruText 6

• What is MMS in ThruText?
• Managing your Media Library for MMS
• Adding Sample MMS to a Use Case
• How to Add MMS to your Initial Message
• Resizing Your Media

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VAN Integration with ThruText - Getting Started 2

• ThruText VAN Integration Setup - Part 1: Getting a VAN API Key
• ThruText VAN Integration Setup - Part 2: Setting Permissions in Your Folder

VAN Integration with ThruText - Importing Your List 2

• Contact Import - "Push" a List From VAN with the "SMS" Button
• Mapping to both MyVoter and MyCampaign on the Same ThruText Campaign

VAN Integration with ThruText - Syncing Responses 6

• Sync Responses - Integrating your ThruText Campaigns
• Sync Responses - Survey Questions & Activist Codes
• ThruText Sync Responses - Canvass Results (MyVoter Only)
• ThruText Sync Responses - Events (Campaign Side Only)
• Sync Responses - "Texted" Status

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VAN Integration - Bulk Uploading Results 1

• How to Add VAN IDs to ThruText Results for Uploading

ActionKit Integration Guides - ThruText 1

• ActionKit Integration - Event RSVPs for ThruText

Political Strategy 2

• Political Texting Suggested Scripts
• Vote Tripling

Education Strategy 2

• Suggested Scripts for Texting Alumni
• P2P Texting & Annual Giving

ThruText Product Information 3

• ThruText Product Information
• Can't find the answers you're looking for?
• Vendor Information to set up GetThru as a Vendor