ThruText Help Center

GetThru Newsletters 3

• 4.16.24 GetThru Spring Refresh: Auto Opt-Outs + More
• 2.26.24 Groups, Campaign Launching, & ThruTalk Managed Hours Updates
• 12.13.23 ❄️ Holiday Care Package

GetThru Support 5

• GetThru Support
• Support for GetThru.app
• Submitting and Checking Tickets
• Chat for GetThru.app
• How to Become a GetThru Reseller

Account Management 5

• Accepting your invitation: NEW USERS
• Accepting your invitation: EXISTING USERS
• Editing Your User Profile
• Switching Between Organizations
• How to Reset Your Password

Troubleshooting for GetThru Users 3

• Browser Troubleshooting
• Troubleshooting Issues at Login/Signup
• GetThru Browser and Connection Requirements

Message Sending 9

• Sending Initial Messages
• Recommended & Saved Replies
• Self-Assigning Conversations for Texters
• Texting Hours
• Hiding Conversations

View all 9

Data Collection 3

• Survey Questions for Message Senders
• Opt Outs for Texters
• Provider Specific Opt Out Behavior

Video Guide 1

• Texting for Senders (ThruText Video)

Using ThruText 2

• Using ThruText on Your Phone or Tablet
• Using ThruText Keyboard Shortcuts

Dashboard Navigation 4

• GetThru Sidebar Navigation
• Navigating the ThruTalk Admin Sidebar
• Navigating The ThruText Admin Sidebar
• Navigating The ThruText Admin Dashboard

Groups 7

• Uploading a Group
• Phone Number Verifications
• Group Size
• Groups Details Page
• Group Uploads: Troubleshooting for an Unknown Error

View all 7

Users 6

• Permission Levels
• Managing User Permission Levels
• Toggling the Permanent Invitation Link On and Off
• Invitations
• Account Owner

View all 6

GetThru Account Tools 4

• Custom Fields
• Usage Analytics
• Setting a Custom Voicemail Greeting
• Network Account Usage

Integrations 9

• Nightly S3 Export Delivery
• PDI Integration Guide - GetThru.app
• Getting Started with GetThru VAN Integrations
• Creating a Group from a VAN Imported List
• Contact Import - "Pull" a list from VAN via the External Contact List Page

View all 9

Resources for GetThru Admins 12

• GetThru Glossary
• ThruText Welcome Email
• ThruTalk Welcome Email
• Resellers: How to Submit a Client of a Reseller Account Request
• Client: How to Submit a Single Client Account Request

View all 12

GetThru Video Guides 2

• How to Create a Group (GetThru Video)
• Inviting Users and Manage Permissions (GetThru Video)

GetThru Centro de Ayuda 23

• Aceptación de su invitación: NUEVOS USUARIOS
• Aceptación de su invitación: USUARIOS ACTUALES
• Edición de su perfil de usuario
• Cambiar de organización
• Resolución de problemas en el acceso/registro

View all 23

ThruText Video Guides 7

• How to Launch a Campaign (ThruText Video)
• How to Target Campaigns (ThruText Video)
• How To Reassign Conversations (ThruText Video)
• How to View Conversations and Cleanup Campaigns (ThruText Video)
• How to Export Your Data (ThruText Video)

View all 7

10DLC Requirements 18

• What is 10DLC?
• Brand Registration Page
• Use Case Registration
• 10DLC Sample Message Requirements
• What is Manual Vetting?

View all 18

Resources for ThruText Admins 10

• Editing an Initial Message in an Active Campaign
• Text Message Segments
• Followup Messages in ThruText
• Initial Message Sending Window
• Using ThruText Custom Fields

View all 10

ThruText Campaigns 14

• Launching a ThruText Campaign
• ThruText Campaign Creation - Pre-Loading
• Campaign - Daily Open and Close Times
• Campaign Cloning
• Campaign Targeting for ThruText

View all 14

ThruText Tools 5

• Opt Out Message
• Opt Out Management
• Global Recommended Replies
• Using Self Assignment
• Global Survey Questions

ThruText Exports 6

• ThruText Campaign Exports
• Account-Level ThruText Exports
• ThruText Export Types
• Tag Reports
• Historical Data

View all 6

ThruText Conversations 7

• Tips for SMS Initial Message Creation
• Conversation Management in the Admin Messenger
• Tips & Tricks for Multi-language Texting
• Reassigning Conversations from the Admin Messenger
• QuickSend Information for Admins

View all 7

MMS in ThruText 6

• What is MMS in ThruText?
• Managing your Media Library for MMS
• Adding Sample MMS to a Use Case
• How to Add MMS to your Initial Message
• Resizing Your Media

View all 6

VAN Integration with ThruText - Getting Started 2

• ThruText VAN Integration Setup - Part 1: Getting a VAN API Key
• ThruText VAN Integration Setup - Part 2: Setting Permissions in Your Folder

VAN Integration with ThruText - Importing Your List 2

• Contact Import - "Push" a List From VAN with the "SMS" Button
• Mapping to both MyVoter and MyCampaign on the Same ThruText Campaign

VAN Integration with ThruText - Syncing Responses 6

• Sync Responses - Integrating your ThruText Campaigns
• Sync Responses - Survey Questions & Activist Codes
• ThruText Sync Responses - Canvass Results (MyVoter Only)
• ThruText Sync Responses - Events (Campaign Side Only)
• Sync Responses - "Texted" Status

View all 6

VAN Integration - Bulk Uploading Results 1

• How to Add VAN IDs to ThruText Results for Uploading

ActionKit Integration Guides - ThruText 1

• ActionKit Integration - Event RSVPs for ThruText

Political Strategy 3

• Political Texting Suggested Scripts
• Getting Started With ThruText
• Vote Tripling

Education Strategy 2

• Suggested Scripts for Texting Alumni
• P2P Texting & Annual Giving

ThruText Pricing Information 3

• ThruText FAQs on Pricing
• ThruText Pricing Guide
• How to Find Your ThruText Contract Rate

ThruText Product Information 3

• ThruText Product Information
• Can't find the answers you're looking for?
• Vendor Information to set up GetThru as a Vendor