ThruText Help Center

Account management 5

• Accepting your invitation: NEW USERS
• Accepting your invitation: EXISTING USERS
• Editing your profile
• Switching Between Organizations
• Troubleshooting Issues at Login/Signup

Message sending 6

• Initial Messages
• Replies - Recommended & Saved
• Self-Assigning Conversations
• Texting hours
• Phone calls

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Data collection 2

• Survey questions
• Opt outs

Video Guide 1

• Texting for Senders (Video)

Using ThruText 2

• Using ThruText on Your Phone or Tablet
• Using ThruText Keyboard Shortcuts

Video Guides 8

• How to Create a Group (Video)
• How to Launch a Campaign (Video)
• How to Target Your Campaigns (Video)
• How to Invite Users and Manage Permissions (Video)
• ThruText Videos - How To Reassign Conversations (Video)

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Groups 6

• Phone Number Verifications
• Uploading a Group
• Group size
• Contacts and Error Messages in Groups
• Group Uploads: Troubleshooting for an Unknown Error

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Campaigns 15

• Campaigns overview
• Campaign creation - Standard
• Campaign creation - Pre-loading
• Campaign - Daily Open and Close Times
• Campaign cloning

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Users 3

• Permission Levels
• Managing User Permission Levels
• Invitations

Account Tools 12

• Setting a Custom Voicemail Greeting
• Enable/Disable Permanent Invitation Link
• Opt-Out Management
• Custom Fields
• Global Recommended Replies

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Exports 5

• Campaign Exports
• Account-level exports
• Group Exports
• Nightly S3 Export Delivery
• Export Types

Support 2

• Can't find the answers you're looking for?
• Tips for Sending in a Support Ticket

VAN Integration with ThruText — Getting Started 2

• VAN Integration Setup – Part 1 – Getting a VAN API Key
• VAN Integration – Setup Part 2 – Setting Permissions in Your Folder

VAN Integration with ThruText — Importing Your List 5

• Contact Import — "Push" a list from VAN with the SMS Button
• Contact Import — "Pull" a list from VAN via the External Contact List Page
• Creating a Group from a VAN Imported List
• VAN Custom Fields
• Using Both My Voter and My Campaign Survey Questions on the Same Campaign

VAN Integration with ThruText — Syncing Responses 6

• Sync Responses – Integrating your ThruText Campaigns
• Sync Responses — Survey Questions & Activist Codes
• Sync Responses — Canvass Results (MyVoter Only)
• Sync Responses – Events (Campaign Side Only)
• Sync Responses – "Texted" Status

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PDI Integration Guides — ThruText 1

• PDI Integration Guide — ThruText

ActionKit Integration Guides — ThruText 1

• ActionKit Integration - Event RSVPs

Text - Current Updates 12

• Managing GOTV Texting Volume - 10.9.20
• Deliverability Recommendations - 10.6.20
• Election Security and Increased ThruText Traffic - 10.1.20
• Update: Bulk Reassign & More - 9.3.20
• Introducing Increased Campaign Size - 7.22.20

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Text - Update Archive 19

• Update: Keyboard Shortcuts and More! 7.30.19
• Update: NEW Keyboard Shortcuts, VAN Integration Features and More! 7.26.19
• Update: Keyboard Shortcuts in the Message Sender 7.22.19
• Update: Header Search Bar Fix & More 6.27.19
• Update: Profile Page Bug Fix & More 6.18.19

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Text - Newsletter Archive 10

• 9.3.20 — News — Features to scale your texting efforts!
• 2.12.20 – News – Coming Soon! New Admin Dashboard
• 12.11.19 — Holiday Notes & Updates from ThruText
• 8.14.19 – News – VAN Integration Updates & Keyboard Shortcuts
• 5.9.19 – News – Extra! Extra! Get your Exports!

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Political Strategy 3

• Political Texting Suggested Scripts
• Getting Started With ThruText
• Vote Tripling

Education Strategy 2

• Suggested Scripts for Texting Alumni
• P2P Texting & Annual Giving

ThruText Pricing Information 3

• What is ThruText's pricing for political campaigns & non-profits?
• What is ThruText's pricing for education?
• Does ThruText offer unlimited messaging “per contact” plans for non-profits & political campaigns?

ThruText Product Information 4

• How do I get started with a ThruText account?
• How quickly can I get started with ThruText?
• Does ThruText have an integration with VAN?
• Can't find the answers you're looking for?