What Are Permission Levels? 

Within ThruText, there are statuses that can be assigned to a user that will dictate which functions they have access to while using the platform. This guide will explain all four of the following levels: message sender, moderator, administrator, and account owner. 


Message Sender

This permission level is for the standard user account. These users can be assigned conversations and within the Messenger side of ThruText, they can:

  • Send initial and follow-up scripts
  • Send customized messages to texting contacts
  • Receive messages from texting contacts
  • Opt-out contacts
  • Register survey responses
  • View and send admin-determined global and campaign-specific scripts
  • Archive messages from their own user view

Message Senders CANNOT:

  • See assignments from campaigns you can archive
  • See any of the Admin side of ThruText or access those features


Moderator

This permission level is for administrator access with some restrictions. These users can access the admin dashboard as well as create and manage campaigns. They can do everything a message sender can do, plus:

  • Create campaigns
  • Modify campaigns
  • Archive campaigns
  • Export campaigns
  • Use admin conversation QA tools: opt-out, opt-in, send messages in other users' conversations, log survey responses, etc.
  • View custom fields
  • Create/Edit recommended replies
  • Manage Opt-Outs
  • Invite new message senders to the organization's account
  • Remove message senders from the account
  • Adjust self-assignment batch size during campaign creation or within an active campaign


Moderators CANNOT:

  • Export account-level reports
  • Export groups
  • Create custom fields
  • View Usage
  • Invite/Elevate user accounts with admin permissions
  • Invite/Elevate user accounts with moderator permissions
  • Remove account owners, administrators, or moderators from the organization
  • Adjust the default self-assignment batch size at the account-level
  • Add use case registration information


Admin

This permission level has access to every component of both the user and admin consoles of ThruText, including: 

  • Exports
  • Custom fields
  • View Usage
  • Invite/Elevate user accounts with admin or moderator permissions
  • Remove other administrators or moderators from the organization
  • Adjust the default self-assignment batch size
  • Add use case registration information for 10DLC 


Admins CANNOT: 

  • Add any brand registration or submit campaign verify tokens for 10DLC
  • Remove account owners or change their permissions


Account Owner

This permission level has full access to every component of both the user and admin consoles of ThruText, plus: