Overviews of Campaigns


In ThruText, campaigns can have four different statuses: Active, Draft, Paused, and Archived. Users can expand the campaigns dropdown menu from the left-side navigation menu to see the different pages for the different types of campaign statuses.

Screenshot of the navy colored left sidebar with the ThruText and Campaigns sections expanded. A green rectangle surrounds the Campaigns drop down.

TABLE OF CONTENTS


Active Campaign Index Page

On the Active Campaign Index page an admin can view all campaigns in the 'Active' state. 

  • An 'Active' campaign is one in which messages can be actively sent. 
  • Users will be able to see active campaigns in their Texting Assignments.
  • Admins can find specific campaigns with the search filter 
  • You can sort the columns by clicking on the arrows next to the column headers.
  • Click the three vertical dots under "Details" to Archive, Clone, or View, a campaign.

To confirm a campaign is in the 'Active' state, open the campaign to its Details page.


Draft Campaign Index Page

On the Draft Campaign Index page, admins can see all campaigns in both the 'Draft' and 'Launching' states. Campaigns in the 'Draft' and 'Launching' states have never become 'Active.'

  • When a campaign is initially created, the campaign will be in the 'Draft' state. 
  • While in the 'Draft' state, admins can configure the settings for the campaign, including end dates, campaign open hours, phone number selection, and more.
  • After all the selections have been made, the campaign can be launched, at which point phone numbers will be associated with the campaign, and for US campaigns, have its 10DLC information provisioned with carriers. This is the 'Launching' state.
  • If a campaign has encountered an error during 'Launching' and cannot move forward, it will become a 'Draft' campaign again. Campaigns that have failed to launch can reattempt launching by clicking the "Launch" button. If a campaign has failed because there are not enough phone numbers to provision, please add more numbers (or larger geographic areas) to your area code selection.
  • If a campaign is in the 'Launching' state for more than 4 hours or fails to launch more than once, reach out to support@getthru.io.
  • Click the three vertical dots under "Details" to Delete or View a campaign. Drafts can be deleted, whereas any campaigns that have been launched can only be archived to preserve important data. 
  • Campaigns in "Draft" and "Launching" states can be differentiated by opening the campaign and checking the status on each Campaign Details page.

Paused Campaign Index Page

Campaigns in the 'Inactive' state are previously 'Active' campaigns that have been paused by an admin.

  • Only an 'Active' campaign can be paused and moved into the 'Inactive' state.
  • Pausing an active campaign will remove the campaign from a user's Assignments page and will pause all messaging on any open conversations. 
  • Pausing a campaign is also required to edit the initial message on an active campaign. 
  • Once a paused campaign is unpaused, and after the message sender refreshes their page, the campaign will appear in their Assignments, and messaging can be resumed. The campaign will move from the Paused Campaign Overview page to the Active Campaign Overview page. 


Archived Campaign Index page

'Archived' campaigns have had their phone numbers removed, and messages cannot be sent or received on campaigns 

  • Archiving a campaign is the final step in a campaign. 
  • Archiving a campaign is an irreversible action that concludes all message sending. 
  • 'Archived' campaigns cannot be unarchived.
  • No data is lost when you archive a campaign, as you can still run exports from them. 
  • There are many good reasons to archive your active campaigns routinely. It keeps your Active Campaigns page and your message sender’s Assignments page much more organized. It also releases the phone number attached to the campaign, which helps to prevent a user from reaching the maximum limit of 49 phone numbers per 10DLC use case. 


Auto Archiving

Campaigns will be automatically archived if there isn't any activity in the past 30 days. If a campaign's Auto Archive date is less than seven days away, admins can review the auto-archiving tag underneath the campaign's name and take action. Admins may choose to archive the campaign now, or send a message to restart the 30 day Auto Archive clock.

Screenshot of the Campaign Index page highlighting the Auto-Archiving flags with green arrows located underneath individual campaign names.