Exports at the campaign level

Campaign exports are how you pull data about your campaign out of ThruText. Exports come as CSV files, and there are three types: surveys, messages, and conversations. Every campaign export is in "snapshot" style and contains the campaign's complete data at the time of the export creation.

  • Survey exports produce a CSV of every contact that had survey data and all the fields associated with them.
  • Message exports produce a CSV of every outgoing and incoming message sent, outgoing SMS segments count totals, and outgoing message error details in the campaign, along with who sent it and the timestamp.
  • Conversation exports produce a CSV of every conversation in the campaign with outgoing/incoming message details, outgoing segments counts, outgoing message error counts, as well as the assignee for each conversation.

For a full breakdown of the data included in each export type, check out our article on Export Types.

All campaign exports include the 1-3 identifying custom fields you may have selected for your account. If you do not see the custom field you need, please confirm that the "Included in Export" box is clicked on the custom fields page in your account.

To get to campaign exports, press the "Export" button on an individual campaign page:

To select which type of export you want on the export page, toggle the pulldown menu.

Once an export is finished, it will be available for download in your export list.

The download links expire after a short period of time to ensure the security of your data. If your download link has expired, please refresh your page and try again. The error page will look like this:XML download error result