Seeing an invitation error message?


Did you get an error message while trying to sign up or log in to your GetThru account? 

Not to worry, here are a few common error messages and how to troubleshoot them.


Error Message: "Incorrect email and password combination, please try again."

reset password



This means that your email address and password combination do not match. Clicking "Reset Password" (or going to getthru.app/reset) and typing in the email address you are registered with will send a password reset link to your inbox. 


Note: If you do not receive this email, it could mean that 1) it got sent to a spam folder, 2) your network has blocked the email for some reason, or 3) you didn't type your email address correctly/have entered a different email. Try sending yourself another reset link and if you still do not receive it, you can email your user profile's phone number to support@getthru.io and we can assist. 


Error Message "Could not accept invitation: Phone / Email has already been taken"

could not accept invitation: phone has already been taken

 OR 

could not accept invitation: email has already been taken

This means that you have registered to send texts or make calls for another organization in the past. You will need to log in to your existing account where you can edit your email address in your profile. Then have your administrator issue a fresh invitation to the proper email address.


If you don't remember the email you're registered with, please send your account's phone number (and likely previous emails) to support@getthru.io and we can help! 


Error Message "Could not load invitation; please refresh to try again"

could not load invitation; please refresh to try again

This means that you have already accepted your invitation to this organization and are an active  on that account. You can check to see if you've already accepted an invitation for that account by viewing your organization's page at getthru.app/accounts. Since invitation links are designed to only work once, in the future you'll want to sign in and bookmark getthru.app/accounts to access your assignments.


In all cases, if you still continue to have trouble after trying these tips, please contact support@getthru.io and we can help get it sorted out for you.