Adding and archiving media for MMS messages


Admins and Account owners control what media can be added to an account. In the media library, admins manage what images can be attached to use cases and MMS campaigns through adding and archiving media. 


NOTE - Media must be added to the Media Library before it can be added to a Use Case.


TABLE OF CONTENTS


Adding media to your Media Library

To add your media, first, open the "Media Library" in the ThruText Tools drop-down:


Screenshot of the "ThruText Tools" section of the navy leftside menu with a green rectangle bringing attention to the "Media Library."


Then, click "+ Add media to library":


Screenshot of the Media Library with a green rectangle surrounding the blue "+Add image to library" link at the top of the page.


After clicking "+ Add media to library," a window will appear, and you can choose a file or drag and drop your media. The supported file types include:

  • PNG
  • GIF
  • MP4
  • MOV
  • MPG
  • WEB
  • PDF

Some major carriers block MMS messages greater than 750kb. The media library allows you to upload files up to 750kb for MMS messages. If your file is too large, you will see a warning message. Once your media is successfully uploaded, you can close the pop-up window. Our system converts and compresses video files into an acceptable format for MMS, allowing video files up to 10MB to be uploaded, but they must be under 750kb after compression or the upload will fail. To learn more about video MMS, check out our guide: Video MMS in ThruText.


NOTE - Unlike the other media types that display an image of the media as a thumbnail image, PDF files will display with a default placeholder image. However, the uploaded PDF is viewable by clicking on the vertical dots and clicking on "Open" for the media and the PDF will be viewable within the device it is sent to.


For help with resizing your images to maintain your original proportions, visit our guide on Resizing Your Images. If your video is too large to upload (greater than 10MB), please see this guide on decreasing the size of your video file.


After adding your first image

For US accounts, after adding your first image, you will be prompted to add it to your 10DLC use case. A Use Case sample image is required to be able to send MMS messages in the United States.


Archiving media items

When media is archived, it can no longer be selected during campaign creation. To archive something:

  • Open the Media Library
  • Locate the media you would like to archive
  • Click the three vertical dots at the top right of the media's box
  • Select "Archive"

Screenshot of two media items. The image on the right has its vertical dot menu expanded, with the "Archive" option highlighted by a green rectangle.


Only admins and account owners can make changes to the Media Library. To change a user's permission levels refer to our guide on managing a user's permissions.