Information on a Single Group
Once you've uploaded a group, we'll provide statistics for ThruText and ThruTalk usages, followed by error messages for that list of contacts.
TABLE OF CONTENTS
Contacts and Error Messages in Groups Definitions
- Valid:
- ThruText: Contacts with textable, valid mobile phone numbers.
- ThruTalk: Contacts with callable phone numbers. Landlines, VOIP, and mobile numbers are valid on a ThruTalk campaign.
- Invalid:
- ThruText: These are contacts with phone numbers not registered to a valid mobile carrier, such as a landline.
- Sometimes a cell phone number will be marked "Invalid" this is because our provider has notified us that the phone has been deactivated.
- ThruTalk: Unknown numbers which are not dialable, and deactivated phone numbers.
- ThruText: These are contacts with phone numbers not registered to a valid mobile carrier, such as a landline.
- Unvalidated: Contacts with phone numbers that are pending validation. Please refresh your browser if you see a large number of items in unvalidated status after the group has been fully processed.
- GetThru Suppressions:
- ThruText Opt-Outs: Contacts that are removed due to the phone number being previously opted-out from ThruText on your account.
- ThruTalk Do Not Call: Contacts that are removed due to the phone number being previously marked Do Not Call on your account.
- Opt-outs are not removed from ThruTalk calling lists, and do not call numbers are not removed from ThruText campaigns.
- Upload Errors: A total count of the rows affected by errors on import. The details are listed below the group stats box:
- 'Unrecognized Phone Number.' - The column in your CSV file mapped to "phone number" is either empty or does not contain the correct amount of characters for one or more phone numbers.
- 'Missing Contact Name.' - First and last names are required fields. You can choose to populate them with placeholders like "supporter" if required.
- 'Duplicate Phone Number.' - Groups/Campaigns will only have one contact per phone number; duplicates are removed for you.
- 'Unknown Error.' - Contact our Support team at support@getthru.io if you need assistance.
Required Fields
This is a list of the three required fields that were mapped during group upload.
- 'CSV HEADER' - The column name and number within the uploaded CSV file.
- 'REQUIRED FIELD' - The selected required field for each corresponding CSV column. This will include the required field name and code for variable data.
Custom Fields
This is a list of all custom fields that were mapped during group upload. This is a great way to check to see if your VAN IDs are present in individual groups! For more information on custom fields, check out our detailed article on Custom Fields.
- 'CSV HEADER' - The column name and number within the uploaded CSV file.
- 'CUSTOM FIELD' - The selected custom field for each corresponding CSV column. This will include the custom field name and code for variable data.
Linked Campaigns
The campaigns displayed in this section include all campaigns for ThruText (active, paused, draft, archived) and ThruTalk (active, draft, archived) that the group is attached to.
Action buttons
- Archive - This option is not reversible, and the group cannot be viewed or used again once archived.
- Edit - This option will allow you to rename the group.
- Export - This option will export a CSV of the group validation details. This group export is only formatted for ThruText currently. Exporting the group will show you a breakdown of landlines, VOIP, and mobile numbers under the "carrier_type" column, all of which are dialable on a ThruTalk campaign.
- Back - This option will take you back to the active group overview page.
NOTE - Contacts cannot be added or removed once the group is uploaded, and each account has a maximum number of allowed concurrently uploaded groups. Please check out our Group Index guide for more details.
Pro Tip: You can tell that a group is still uploading by looking at the Details status indicator in the upper left of a group upload page:
