Text Messaging Terms & Conditions


Carriers require that organizations include a section on their website for text messaging terms and conditions. This ensures transparency about text messaging practices and compliance with 10DLC standards.


Screenshot of blank Use Case Registration form with a green rectangle highlighting the bottom text input field: "Terms and Conditions URL"


Terms & Conditions Requirements

Text messaging terms & conditions are required to secure an approved use case. They should be clearly labeled as such on your website and easily accessible, especially if there isn't a page dedicated to the terms & conditions. The terms & conditions must contain the following:

  • Organization name
  • The types of messages the recipient can expect to receive (account-related, informational,  etc...)
    • If you are registering for the political or charity use case, please read the section below for an additional requirement.
  • Message frequency details
  • Message and data rates disclosure
  • Instructions for requesting help (Text HELP for help, contact [email address] for help)
  • Opt-out instructions (Text STOP to unsubscribe)
  • The Terms & Conditions must be linked in the Contact Source Opt-in Language


Special Use Cases

If you are registering for the political or charity use case, you must add a message type in the terms that aligns with the use case. For these use cases, there should be only one type of message, and no additional types should be included. For Example:

  • Political: "By providing your phone number, you agree to receive political call-to-action text messages..."
  • Charity: "By providing your phone number, you agree to receive donation-related text messages..."

If you are registering for the Political use case but also intend to send texts related to donations, your opt-in language must reflect this. For example: "By providing your phone number, you agree to receive political call-to-action or donation-related text messages..."


For Example:

Text Messaging Terms of Service
By signing up for text message updates, you agree to receive promotional, informational, or account-related messages from [Your Organization Name] at the mobile number provided by the user. Message frequency may vary based on your interactions, upcoming events, or important notices from [Your Organization Name]. Message and data rates may apply. You can request help by responding to a text message with HELP or by emailing [[email protected]]. You can opt out of receiving text messages at any time by replying STOP to any message.

For any questions, reach out to [email protected]!