Text Messaging Terms & Conditions


Carriers require that organizations include a section on their website for text messaging terms and conditions. This ensures transparency about text messaging practices and compliance with 10DLC standards.


Coming soon - Terms & Conditions are required to successfully complete Manual Vetting and GetThru will be adding a field to the use case registration form where you can provide a direct link to the Terms & Conditions URL. In the meantime, GetThru will search for the Terms & Conditions in the opt-in language in the contact source. 


Terms & Conditions Requirements

Text messaging terms & conditions are required to secure an approved use case. They should be prominently displayed on your website, easily accessible, and clearly labeled. The terms & conditions must contain the following:

  • Organization name
  • The types of messages the recipient can expect to receive
  • Message frequency details
  • Message and data rates disclosure
  • Instructions for requesting help (Text HELP for help, contact [email address] for help)
  • Opt-out instructions (Text STOP to unsubscribe)
  • The Terms & Conditions must be linked in the Contact Source Opt-in Language


For Example: 

Text Messaging Terms of Service

By signing up for text message updates, you agree to receive promotional, informational, or account-related messages from [Your Organization Name] at the mobile number provided by the user. Message frequency may vary based on your interactions, upcoming events, or important notices from [Your Organization Name]. Message and data rates may apply. You can request help by responding to a text message with HELP or by emailing [[email protected]]. You can opt out of receiving text messages at any time by replying STOP to any message.


The text messaging Terms & Conditions, or Terms of Service, should ideally have their own page. However, they can be next to other elements if they are clearly labeled and easily accessible. For any questions, reach out to [email protected]!