Sweeping your campaign helps to keep your inbox organized and provides an opportunity to quality control conversations for volunteer training purposes. During text banking sessions or after the campaign ends we recommend having 1-2 staff members assigned as sweeper(s).
- replying to incomplete threads through the conversations view
- archiving completed messages to clear inbox
- reassigning messages that are "not started" or "needs reply" to current volunteers on shift
Note: Only those with Account Owner, Admin, or Moderator level permissions can be campaign sweepers. Here's a guide with more information regarding permission levels.
If you have any questions, please check out help.thrutext.io as well as ask us at firstname.lastname@example.org - happy texting!