First, adding Recommended Replies
Recommended Replies are saved replies that appear within the texter's reply screen as an optional response to commonly asked questions or phrases. You can add as many Recommended Replies as you like. Recommended Replies are accessible to texters after the initial message is sent and are visible throughout the campaign as your senders continue to work through the script.
Picking a relevant and easy-to-understand title is key to prompting texters to identify the proper recommended reply for each scenario.
Recommended Replies are created in the Admin view of the campaign. While an individual user can also set personal "Saved Replies," the Recommended Replies created by the admin always appear at the top of the Messenger's screen.
When creating a reply, enter a title and body, validate the preview, and click "Add New Recommended Reply" to save. Recommended Replies created within a campaign can utilize custom fields.
To confirm your custom fields are displaying as desired, refer to the Message Preview below the Recommended Replies creation field.
Editing Recommended Replies with tips and tricks
Recommended Replies can be edited or deleted as necessary before and after launch without pausing the campaign. To edit a Recommended Reply, click on the "Edit" button to the right of the reply.
Add Recommended Replies according to your desired conversation flow. This will help you guide your senders' conversations! If needed, you can reorder your Recommended Replies by clicking and dragging each question to the preferred place in the list.
Don't Copy/Paste into the Message Editor. Copying from a Word document or other external source and pasting it into the message editor can cause unintended changes to the message that your recipients see. Whenever possible, type directly into the message editor.