First, Adding Recommended Replies


Recommended Replies are saved replies that appear within the texter's reply screen as an optional response to commonly asked questions or phrases. You can add as many Recommended Replies as you like and they appear after your initial message and are visible throughout the campaign as your senders continue to work through the script. 

Picking a relevant and easy-to-understand title is key to prompting texters to identify the proper recommended reply for each scenario.

Recommended Replies are Admin created only. While an individual user can also set personal “Saved Replies,” the Recommended Replies created by the admin always appear at the top of the Messenger's screen.

When creating a reply, enter a title and body, validate the preview, and click "Create Recommended Reply" to save. Recommended Replies created within a campaign can utilize custom fields from your group uploads.
red Create Recommended Reply button highlighted

Recommended Replies can be edited or deleted as necessary before and after launch without pausing the campaign. To edit a Recommended Reply, click on the "Edit" button above the reply.

edit button for existing recommended replies

As an admin, you can reorder your Recommended Replies by clicking and dragging the (+) sign to the left of the title of a reply. This will help you guide your senders' conversations!

recommended replies reorganizer button highlighted

Don't Copy/Paste into the Message Editor. Copying from a Word document or other external source and pasting it into the message editor can cause unintended changes to the message that your recipients see. Whenever possible, type directly into the message editor.