You can use the "Archive" button to hide conversations from your inbox that are completed. This button does not opt-out the texted person, or delete the conversation. It is just to help you keep your inbox clear if you choose.


Here are some commonly asked details about archiving:

  • As a best practice, you should only archive conversations when you are very sure that you are done chatting.
  • However, conversations will return to your view if the texted person sends a new reply message or a follow-up script is set for that contact.
  • Your texting administrators can see and interact with your archived conversations.
  • Admins cannot "un-archive" your conversations.
  • Message senders cannot access conversations once archived.