How to view your conversations and clean up campaigns


Using the admin's view of a campaign, you can view your texter's conversations that are taking place in your ThruText campaigns. This allows you to view each thread and clean up after senders if they've missed something or made a mistake. Campaign cleanup can be a part of Campaign Sweeping and can be done at any point in the day.


To do so, you will click on the "Conversations" tab within your campaign to access the Conversations Overview page.

Screenshot of a menu of black text on a white background. The "Conversations' option on the right is highlighted with a dark green solid-lined rectangle.

Conversations that have not had their initial messages sent or conversations that have had at least one reply are viewable in the conversation list. Conversations that have had their initial message sent but have not yet received a response will not be viewable in the conversation list view. To view all conversations that have had their initial messages sent you can create a campaign message export.


From the Conversations Overview page, you can view the total number of conversations, conversations not started, and conversations that need replies. 

  • You can view, sort, or search all senders assigned to the campaign and the number of conversations connected to them.
  • You can unassign or reassign on the Conversations Overview page.

A Conversation Overview screenshot displaying total, not started, and needs reply conversations above the "Senders" section, listing sender names.

NOTE - Auto Opt Outs are not counted in the Conversation Overview reply counts. However, the Auto Opt Outs will appear when looking at the Conversations Details page. 


If you click on a sender's name, it will show you all of the assigned conversations in the admin messenger.

  • From there, you can click on each contact's name and phone number from the left sidebar to read the conversation thread. Admins can redact a contact's phone numberfrom the Admin Messenger.

Screenshot of an expanded sort menu in white with dark grey text on a dark blue background. There is a checkbox next to "Needs Reply."

  • You can reassign some conversations to a specific sender from the left sidebar "Reassign Conversations" drop-down.
  • You can reassign or opt out a specific contact from the upper right-side button options.

Screenshot of the admin conversations UI with the "Reassign" and "Opt Out" buttons surrounded by a solid-lined rectangle.

  • You can view survey questions and responses or recommended replies from the right sidebar.

Screenshot of the admin conversations UI with the "Survey" and "Replies" tabs highlighted by a solid-lined rectangle.

A green dot next to a contact name indicates a message from a contact that has not been responded to yet. A lot of green dots could mean that your senders have missed a lot of replies that have come in, and perhaps have not recorded the data that has come in with them. By using the Conversations Overview, you can double check how many replies are awaiting a response. Please refer to our guide on message statuses, for more information.


As an admin, you can add or change the sender's survey answers.

Screenshot of the admin conversations UI. A solid-lined rectangle surrounds the Survey Questions in the right side panel.

You can also use the message content box or the recommended replies to text the contact back if you so desire:

Screenshot of the admin conversations UI with the "Replies" tab highlighted by a solid-lined rectangle.

In addition, you can manage opt-outs or reassign a single conversation from within the admin conversation tab. For example, if one of your senders opts a contact out incorrectly or forgets to opt them out, you can use the opt out button on the top right to record their opt-out status correctly:Screenshot of the admin conversations UI with the "Opt Out" button surrounded by a solid-lined rectangle.


If the blue confirmation "Opt Out" button was selected, the display screen will change to "Opt In" and you can opt the contact back in:

Screenshot of 2 buttons of blue text on a white background. There is a green rectangle around the "Opt In" button on the right.

If you'd like to move that particular conversation to another sender or back to unassigned, you can use the reassign button next to the Opt Out button:

Screenshot of 2 buttons of blue text on a white background. There is a green rectangle around the "Reassign" button on the left..

You can then choose where you'd like the conversation to go:

Screenshot of expanded dark grey menu with white text on a white background. The menu shows a list of names below an option for "Unassigned."Please check out our video on Campaign Clean Up to see the conversation view in action.