The first step of an assignment is to send out the initial message to each of your recipients. This is the easy part! The initial message is written by an administrator and will pre-populate for each recipient. Your job as a sender is to review the message, make sure it looks right, and then send it off. Here's what it looks like:
A few tips on initial message review and sending:
- You must send all initial messages before reading replies -- As a message sender, your first job is to make sure all those initial messages get sent out. That's why you won't be able to read or respond to any replies until you send out all of your initial messages.
- Check for typos -- The administrators who write these messages are human. If you see a typo, let them know, and they can fix it before you and others send out the initial messages.
- Make sure “fields” are populated -- the initial message can pull in data we have about each recipient, like their name or where they live. We call those bits of data fields, and senders should make sure that each field is properly loading into the message. What you see in the message composer is exactly what the contact will receive in the text message.
When you're done sending your initial messages, you should see a screen like this:
Some campaigns may have the self-assign feature turned on, which will allow you, the message sender, to add additional conversations to your assignment.
If this feature has been turned on by your texting admin, you will see a button that looks like this in the bottom left-hand side of your screen:
Clicking this button will assign you up to 100 additional conversations, if there are any left available to be sent on that campaign. You must have sent all initial scripts and tended to all replies before requesting more conversations. You will see an error message pop up if there are no messages left available or if you still have current conversations requiring action.