Greetings from the GetThru support team!

We’re thrilled to be working with you, and we want to help you get the most out of NewTalk, starting with this email.

The first step for you is to join a ThruTalk training with our Client Success Team where they will cover key knowledge and best practices to make sure you have the best start possible. 

Moving forward, if you have any technical support needs or questions, send us a note at support@getthru.io. 

Happy calling!

 

INITIAL CHECKLIST TO START WITH GETTHRU

 

Get Help Along the Way

Training: You can view our full offering of training sessions from this page.

  • On Tuesdays (3:00pm ET), we host a Group ThruTalk Onboarding.

  • We also have ThruTalk 1-1 Sessions available for ThruTalk Best Practices/Strategy Session or ThruTalk Script + Sync Check.

  • If you have questions about strategic support or anything generally non-technical, feel free to reach out to success@getthru.io anytime.

Support: We’ve developed a comprehensive set of support documents and materials for users and admins, which you can find in the support section on our website. There are three ways to submit support requests.
  • By email: support@getthru.io
  • From the website: Click Support in the top right corner of any GetThru page, and you will see an option to submit a ticket.
  • From chat: To access chat on getthru.app, click on the button in the bottom-right corner of your screen. Chat is available on weekends and weekdays from 11 am - 7 pm ET.

Please initiate support requests using those tools, as it helps us help you as quickly as possible! Our support hours are 9 am to 10 pm ET on weekdays and 11 am-7 pm ET on weekends. During that window, we respond within 2 hours, but generally much faster than that. We look forward to working with you!