The Method Portal


Method is a tool that syncs with our billing software, allowing you to easily access and manage your billing information. Through Method, you can view invoices, check your rates, and update your billing contact details. This guide will walk you through how to access and navigate Method.


Who Can Access Method?

Clients who have a direct contract with GetThru can access the Method Portal, while clients of resellers must reach out to their primary billing contact for billing details. If you are eligible to use Method, you must also have the Account Owner Permission Level in GetThru. You can view and edit permission levels in GetThru from the Users page. See our guide on Managing User Permission Levels for more details.


If your e-mail address is already in the Method system you can go to this link to log in: https://methodportal.com/getthru. This log-in page will allow you to sign in with a one-time code that will be sent to your e-mail. If you are the billing contact for your account, then your e-mail address will already be in Method. 


If your e-mail address is not in Method, but you are an Account Owner in your account, you can request access by reaching out to Support. 


What Can I Do in Method?

In Method, you can view your billing contact details, view recent transactions, and pay your balance. Here's what the dashboard will look like when you first log in:

Screenshot of a Method dashboard, each with numbered elements presenting in white text within a green circle, that correspond to the text below the image

1. or 9. Invoices: Click on Recent Transactions or View Transaction History to see previous invoices, as well as the rates applied in those invoices. To see the rates, click on Recent Transactions or View Transaction History, and then click on an invoice to see the rate per text or per dial.

2. GetThru Shortcut: This will take you to the GetThru log-in page.

3. Pricing Folder: This link will take you to a folder in your Helpdesk with pricing guides.

4. Link to this Guide: This is a shortcut to this guide.

5. User Menu and Contact Management: Clicking on this icon will open a submenu where you can view other contacts, edit your profile, or sign out. If you wish to add users to Method who can access billing info, open this menu and go to "My Other Contacts" and then create a "New Contact".

Screenshot of a green arrow pointing to a blue "New Contact" button above a search bar.

6. Current Balance: This displays the amount currently owed.

7. Edit Profile: You can update your profile information by clicking the Edit button.

8. Pay Balance: Pay your balance directly from Method.


Need Help?

For any questions about using Method, feel free to reach out to GetThru Support at support@getthru.io. For billing questions, please reach out to billing@getthru.io.