Multi-Factor Authentication, or MFA, adds an extra level of security to your account by asking your admins and moderators to enter a one-time 6 digit code on each new login to GetThru (generated via the third party authenticator app of your choice).


MFA User Types

MFA only applies to admin-side users, which include the following:

  • Account Owners
  • Admins
  • Moderators


How to Enable & Set Up MFA


1. Notify admins & moderators in advance

Let your admins and moderators know that you plan to enable MFA on GetThru and instruct them to download a 3rd party authenticator app. We recommend Authy, 1Password, or LastPass. 

Note: Once MFA is enabled, your admins & moderators will not be able to access your organization until they have set up MFA 


2. Contact our support team

To enable MFA on your account, please submit a ticket or email support@getthru.io and include your organization name in the ask. We'll let you know once it's complete!


3. Scan QR code

Using your 3rd party app, scan the QR code and enter the 6 digit authentication number.  Hit the 'verify code' button to complete the set up. 

4. Enter code on each new login

If you log out and log back in to an MFA enabled GetThru account, you'll be prompted to enter a new 6 digit code. Just open your authenticator app, enter the code and press the 'Login' button.

5. Troubleshooting

If an admin or moderator removes GetThru from their 3rd party authenticator app, or their code isn't working and they need to re-enable, they can hit the 'Show QR Code' text link, which will allow them to reset and continue to login.