Recording data about your conversations
Most of your assignments will have one or more survey questions connected to them. These questions represent the data that your administrators want you to collect. One of your key jobs as a message sender is to accurately fill these survey questions out. Survey questions are how organizations know how recipients are responding to messages and are often used to target follow-up communications.
Filling in survey questions is easy. All you have to do is look at the contacts' responses and register what they are telling you. You will find your survey questions in the Survey tab of the messenger console, which will appear on your screen only after you have sent out all of your initial messages.
There are four different types of survey questions that your organization can create on a campaign:
This will allow you to only pick one answer as a response with a circular radio button.
NOTE - Radio buttons cannot be unclicked.
This will allow you to pick multiple responses with square checkboxes.
Here's a set of survey questions before it is filled in:
And here's what it looks like after filling the surveys in. Note the blue dot in a Y/N question or the check in the checkboxes means your response has been recorded.
Filling in freeform survey questions is slightly different than Y/N or multiple choice in that you will need to click "Save" after editing text within the box:
NOTE - Freeform questions have a maximum character limit of 2,000 characters.