Exports at the campaign level

Campaign exports are how you pull data about your campaign out of ThruText. Exports come as CSV files, and there are three types: surveys, messages, and conversations. Every campaign export is in "snapshot" style and contains the campaign's complete data at the time of the export creation.

NOTE - For a full breakdown of the data included in each export type, check out our article on Export Types.

  • Survey exports produce a CSV of every contact that had survey data and all the fields associated with them.
  • Message exports produce a CSV of every outgoing and incoming message sent, outgoing SMS segments count totals, the status of the message, if there was an error the message error code and type, along with who sent it and when.
  • Conversation exports produce a CSV of every conversation in the campaign with outgoing/incoming message details, outgoing segments counts, if an opt out is manual or auto, outgoing message error counts, as well as the assignee for each conversation.

All campaign exports include the 1-3 identifying custom fields you may have selected for your account. If you do not see the custom field you need, please confirm that the "Included in Export" box is clicked on the custom fields page in your account.

To get to campaign exports, press the "Export" button on an individual campaign page:

Screenshot of 4 magenta buttons with white text. There is a green solid-lined rectangle that highlights the "Export" button.

To select which type of export you want on the export page, toggle the pulldown menu.

Screenshot of a beige page with an expanded menu. The 'Export Type' menu is dark grey with white text.

Once an export is finished, it will be available for download in your export list.

Screenshot of a white table with black text on a white background. On the right is the word "Download" in dark pink text, showing that it is intractable.

NOTE - The download links expire after a short period of time to ensure the security of your data. Please review our Download Protection Error guide for more information.