Sometimes when you attempt to launch your campaign in ThruText, you may get an error that says you will need to select additional regions to launch your campaign:
There are two things you can check for that could be triggering the error.
1) Is your campaign over 100,000 contacts?
There is a maximum number of phone numbers per area code that GetThru is able to buy at one time. Splitting your campaign into groups of under 100,000 contacts and launching as separate campaigns should solve the issue if that is what is triggering the error. Click here for more information on Group Size.
2) Are you choosing more than one area code while creating your campaign?
ThruText messages are sent from local cell phone numbers that we obtain via a third-party provider. The phone carriers have a limited supply of phone numbers for each area code and therefore phone number stocks are variable as numbers cycle back into the system. When a number goes back into the system, the carriers take 90 days to make the number available again. This 90 day window is a protection set up to ensure that you don’t end up with a number that someone could have been using the other day to spam people.
If your campaign is already under 100,000 contacts, or you are still getting the error even after splitting your campaign then the area code(s) you are choosing could have run out.
If you only select one area code, it limits the number of available numbers for your campaign therefore, we advise that you select up to three area codes in order to obtain enough numbers for your list size. To help ensure high deliverability rates, we obtain one local phone number for every 250 contacts so if your campaign is large (up around 100,000) you will have to select 3 area codes in order to successfully launch your campaign.
NOTE: Remember to hit launch again after selecting additional or new area codes for your campaign!
In some rare instances, even after selecting three area codes, the vendor will still be out of numbers. In this case, select area codes from bordering regions can provide available numbers for your campaign. If you are still having trouble launching your campaign, you can contact firstname.lastname@example.org for assistance in choosing area codes.
Pro-tip: During busy times in a campaign cycle (e.g. in November or right before a primary in your state) numbers can simply run out as everyone is running their campaigns across the state. It is advised that when possible, setting up and launching your campaigns as far out as you can will help avoid running into this error.