Not enough phone numbers

Sometimes when you attempt to launch your campaign in ThruText, you may get an error that says you will need to select additional regions to launch your campaign.

You can check for two things that could be triggering the error.

Is your campaign over 100,000 contacts?

There is a maximum size for successful campaign launches. Ensuring your campaign has less than 100,000 contacts may solve the issue. Click here for more information on Group Size.

Are you choosing more than one area code while creating your campaign?

If your campaign is already under 100,000 contacts, the area code(s) you chose could have run out. 

If you only select one area code, it limits the pool of available numbers for your campaign. Therefore, we advise that you select up to three area codes to launch your campaign. Selecting entire states (Illinois (All)) or an entire country (US (All)) will maximize the pool of numbers that your campaign will launch with.

NOTE - Remember to hit launch again after selecting additional or new area codes for your campaign!

In some rare instances, the vendor will still be out of numbers even after selecting three area codes. In this case, selecting area codes from bordering regions can provide available numbers for your campaign. If you are still having trouble launching your campaign, contact support@getthru.io for assistance choosing area codes.

During busy times in a campaign cycle (e.g. in November or right before a primary in your state) numbers can simply run out as everyone is running their campaigns across the state. It is advised that when possible, Pre-Loading and launching your campaigns as far out as you can will help avoid running into this error.