Group Size Details

We recommend keeping your groups to 50k contacts or less. 

File Size & System Warnings

The first reason to watch your group size is that huge files will cause the system to time out. Currently, the threshold for groups timing out is 50,000 rows. You will see an error if your file is larger than 50K.

Local Phone Number Supply

The other reason to monitor group size is that ThruText messages and ThruTalk calls originate from local cell phone numbers that we obtain via a third-party provider. During the campaign creation process, you specify up to 3 area codes or regions from which you want those local numbers to be obtained. Third-party providers have a limited supply of phone numbers for each area code. In ThruTalk, when you target a campaign to a large group, they may have insufficient phone numbers in the 3 area codes or regions you select. The shortfall of numbers will cause the campaign to not launch and display a message indicating that insufficient numbers are available.