Greetings from GetThru,


Legacy ThruTalk has updated how the script result for “wrong number” is synced to VAN. 


Based on a change made by VAN, the phone number dialed is now used as the phone ID for applying a Wrong Number canvas result. We can now accurately apply the canvas result Wrong Number to the correct phone number dialed for the VAN contact. As of February 23rd, 2022 we have updated the script starting question value for Wrong Number results to sync back as Wrong Number canvass code, where previously it synced back as Refused. This change has been applied to any scripts using the ThruTalk Default Starting Question automatically, it does not require any changes to your scripts. If you are not utilizing ThruTalk VAN Sync this change will not affect your scripts. Please see this guide for further details. 


We recently sent a communication regarding the upcoming NewTalk Alpha Launch, which can be viewed here. If you’d be interested in trying out NewTalk during the Alpha phase, sign up HERE! We’ll be reaching out in the coming weeks with more details.


As always, please send any questions or comments, preferences, or props to support@getthru.io.


— The GetThru Team