Update: We've released a new feature where message senders can now assign themselves conversations, freeing up admins and moderators to focus on other tasks.

The feature works on a campaign by campaign basis and is optional. To turn it on, an Admin or Moderator would just have to check the box below your open / close times.

Clicking "Request More Conversations" will assign up to 100 conversations from those in the "Unassigned" bucket. 

For more information see our administrator article.